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Terms & Conditions

This website is operated by Halenda’s Fundraising. Throughout the site, the terms “we”, “us” and “our” refer to Halenda’s Fundraising. Halenda’s Fundraising offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

Orders

PRICING
Prices are subject to change without notice.

PAYMENT TERMS
All orders must be paid in full before the order is shipped.  Once you place your order you can pay by credit card through Paypal, send an e-mail transfer to olahalendas@halendasmeats.com, or send a certified cheque addressed to “Halenda’s Fine Foods” to 915 Nelson St, Oshawa Ontario, L1H 5N7 (no personal cheques please).

If picking up your order, you may also pay by VISA or Mastercard in-store.

REFUSING ORDERS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Shipping

SHIPPING AREA
At this time, we only offer shipping within Ontario, Canada.

SHIPPING METHODS
All orders are either shipped via FedEx or ERB Transport Ltd. Orders are also able to picked up at our Oshawa, Ontario location (915 Nelson St, Oshawa Ontario, L1H 5N7).

Note: We do not ship to PO Boxes.

PROCESSING/SHIPPING TIME
Once your order has been received, it will be processed and shipped within 1-2 business days. You should then receive your order within 2-3 business days.

SHIPPING FEES
Shipping fees totalling $12/case are added to every order.

Refunds & Returns

Upon receiving your shipment, we recommend checking it for damage and to confirm that you have received everything that you have ordered. Any problems with the order (ie case damage or short shipment) should be reported to Halenda’s Fundraising immediately.

To submit a return claim we ask that you contact us by e-mail or phone and include:

  • Your name and phone number.
  • Your order number.
  • Date of claim.
  • Reason for the return.

If the product is damaged we also ask that you send photos of the damage to the product.

If your return claimed is approved, Halenda’s will arrange for the pick up or drop off of the order and will pay any associated shipping costs. You will then either be refunded or a replacement order will be sent to you.

If you have any additional questions, please contact us via our website or e-mail us (sales@halendasmeats.com)

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